Shipping policy
At NoblePawtrait, every custom pet portrait is made with love, just for you. We know how excited you are to receive your personalized artwork, and we're committed to making your experience as smooth and enjoyable as possible.
Here's everything you need to know about how your order is made, shipped, and delivered.
1. Processing & Production Time
Because each portrait is personalized, we need a little extra time to create something special.
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Artwork Creation: Your custom artwork is typically prepared within 3–5 business days.
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Artwork Approval: If your order requires proof approval, production will begin after your artwork is approved.
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Production: Your approved artwork is carefully printed and prepared for shipment.
Production times may vary depending on the product, order volume, and customization requirements.
Business days exclude weekends and public holidays.
2. Shipping Times & Costs
Our products typically ship from generally from Texas, Colorado, Las Vegas, or Detroit.
Please note: We currently do not deliver Canvases to PO Boxes as UPS does not deliver to PO Boxes, so please provide a different address that we can ship to.
US Orders: Most orders are generally produced and ready to ship within 7-12 days. This can increase to up to 20 during busy periods and sales periods. At checkout we offer two delivery methods, a 2-4 week delivery and a 1-3 week delivery option. As well as a 3-5 week option during busy periods. The 1-3 weeks option include queue jump, taking your order to the front of the queue for artwork creation (note: this is not always available as a shipping option). Generally you should use the delivery timeline as the expected delivery.
International Orders: Same as above for the production time. 5-10 days transit time for Canada, United Kingdom and Australia. Up to 10 working days transit time for Europe. Up to 21 working days transit time for rest of world.
You'll receive an email containing your tracking number once your order is ready to be shipped.
Shipping prices are calculated by our logistic partners ( UPS, Fedex, USPS, DHL) based on your location and item's dimension as well as weight. Our system will calculated your shipping rates for you before checkout.
3. When Will My Order Arrive?
For most US orders, please allow time for both personalization and delivery.
Your estimated delivery time includes:
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Artwork creation and any required approval
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Printing and production
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Shipping and delivery
Because every order is personalized, the total delivery time may vary.
We recommend ordering early if you're purchasing a portrait for a birthday, anniversary, holiday, or another special occasion.
Delivery dates are estimates and are not guaranteed.
4. Order Tracking
Once your order has shipped, we'll send you a shipping confirmation email with your tracking information, when tracking is available.
Please allow 24–72 hours for tracking updates to appear after receiving your shipping confirmation.
You can use your tracking link to follow your package's journey.
5. Shipping Delays
We do our best to ensure your order arrives as quickly as possible.
However, occasional delays may occur due to:
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High seasonal demand
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Carrier delays or service disruptions
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Severe weather conditions
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Customs clearance for international orders
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Incorrect or incomplete shipping information
These circumstances may affect delivery times and are sometimes outside our control.
If your order appears significantly delayed, please contact our support team. We'll be happy to help investigate.
6. Incorrect Shipping Address
Please double-check your shipping address before completing your purchase.
If you notice an error, contact us as soon as possible.
We'll do our best to update your address before your order ships. However, once a package has been dispatched, address changes may not be possible.
Additional shipping charges may apply if a package needs to be resent because of an incorrect or incomplete address provided at checkout.
7. Lost or Damaged Packages
Your personalized artwork is special, and we want it to arrive safely.
If your package arrives damaged, please contact us with:
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Your order number
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Photos of the damaged product
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Photos of the packaging, if available
We'll review the issue and help arrange an appropriate resolution, which may include a replacement or refund.
If your tracking information shows that your package was delivered but you haven't received it, please check with household members, neighbors, and the shipping carrier before contacting us.
Our team will help investigate the issue.
8. International Orders & Customs
For international orders, customs duties, import taxes, or other fees may apply depending on your country's regulations.
Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.
Customs processing may also affect delivery times.
9. Multiple Items in One Order
If you order multiple products, they may be produced or shipped separately depending on their customization requirements and fulfillment locations.
You may receive more than one package or tracking number.
There is no additional standard shipping charge for eligible US orders.
10. Need Help With Your Order?
We're always happy to help!
If you have any questions about your order, shipping status, or delivery, please contact our customer support team through our website.
Website: https://noblepawtrait.com
Please include your order number so we can assist you as quickly as possible.
Thank you for choosing NoblePawtrait. We can't wait for you to receive your one-of-a-kind pet portrait!
Made with love, just for your pet.